Online Enrichment FAQ

THE BASICS:

Why are you only offering single classes, as opposed to six- or eight-week courses?


Right now, most of the families we have spoken to might have school restart in May or June. Therefore, an eight-week course that was in the middle of the day would not work long-term. For now, we are offering the single classes to help parents. We will be adding the six- to eight-week courses as the demand grows.




What if I want to cancel my packages?


Well, hope you don’t go and continue to enjoy your packages on a weekly basis. That being said, if you do need to cancel, please email contact@flexone.live 24 hours before your package is set to renew and our customer support team will handle it.




Do I need to get materials?


The majority of our materials will be either printable (we will send them ahead of time) or items that you will easily find in your house already. That being said, for some of our music classes an instrument is needed, and that is made clear before you sign up.




Are there scholarships available?


A core principle of the Flex Academies partnership is that all enrichment programming should be open to all students and cost should not be a deterrent. In fact, 100 percent of the students who have requested scholarships have been awarded one to a Flex Academies activity. Scholarships are available both through Flex Academies. All requests are always kept confidential.




I heard on the news about a discount for first responders. I am a first responder on the front lines of COVID-19, can you help my family?


It would be our honor. Please email contact@flexone.live and we will send you a code for a special discount for your family. And, thank you for helping keep all of our families safe.




Are we able to tip our instructors and how?


Absolutely! We will present our instructors PayPal and Vemo accounts at the beginning and end of each session. Given the state of the economy and lost jobs, our goal is to ensure our providers and their instructors are compensated as well as possible for their important job.




There are free alternatives online. Why should I pay for Flex Academies ONE?


You’re right, there are many free online classes available to your family. You can put kids in front of a screen to binge watch something for hours on end. But that’s watching, not participating, at a time when you want your kids to be active in the learning process.




Do hours roll over from week to week?


The hours do not roll over from week to week. If you purchase a 10-hour package, those hours will need to be “booked” within seven days. Meaning, your child does not need to take all 10 classes that week, but those hours do need to be added to your schedule within that week.





SAFETY:

What is the role of the Online Coordinator?


Each class will have an Online Learning Coordinator, who is there to welcome students, answer any questions, and make sure that everything runs smoothly. Our Online Coordinator will ensure the safety of each child entering the “virtual room” through two authentication codes.




Why do you ask all the children in the class to appear on camera?


Again, it is about safety for Flex Academies ONE. By seeing the excited and engaged faces of the children, we are 100 percent certain that the students attending our class are the right people to be in the class. Safety is the top priority.




Do I need a passcode to get into the online enrichment classes?


Absolutely you do. This is one of the many steps we take to ensure that the families and children that sign up for our class are the ONLY people who join our classes.




Are all of your providers background checked?


Yes, With Flex Academies ONE, you know that the instructors who are interacting with your kids have been thoroughly screened and background-checked by Flex Academies. That’s a promise that you don’t get with most free, online classes. In fact, each and every provider and their instructors are held to the specific Flex Academies standards regarding background checks and insurance, including presenting proof of a clear background check and clearance in the National Sex Offender Registry.





CLASSES AND REGISTRATION:

Why are you only offering single classes, as opposed to six- or eight-week courses?


Right now, most of the families we have spoken to might have school restart in May or June. Therefore, an eight-week course that was in the middle of the day would not work long-term. For now, we are offering the single classes to help parents. We will be adding the six- to eight-week courses as the demand grows.




What if I want to cancel my packages?


Well, hope you don’t go and continue to enjoy your packages on a weekly basis. That being said, if you do need to cancel, please email contact@flexone.live 24 hours before your package is set to renew and our customer support team will handle it.




Do I need to get materials?


The majority of our materials will be either printable (we will send them ahead of time) or items that you will easily find in your house already. That being said, for some of our music classes an instrument is needed, and that is made clear before you sign up.




Are there scholarships available?


A core principle of the Flex Academies partnership is that all enrichment programming should be open to all students and cost should not be a deterrent. In fact, 100 percent of the students who have requested scholarships have been awarded one to a Flex Academies activity. Scholarships are available both through Flex Academies. All requests are always kept confidential.




I heard on the news about a discount for first responders. I am a first responder on the front lines of COVID-19, can you help my family?


It would be our honor. Please email contact@flexone.live and we will send you a code for a special discount for your family. And, thank you for helping keep all of our families safe.




Are we able to tip our instructors and how?


Absolutely! We will present our instructors PayPal and Vemo accounts at the beginning and end of each session. Given the state of the economy and lost jobs, our goal is to ensure our providers and their instructors are compensated as well as possible for their important job.




There are free alternatives online. Why should I pay for Flex Academies ONE?


You’re right, there are many free online classes available to your family. You can put kids in front of a screen to binge watch something for hours on end. But that’s watching, not participating, at a time when you want your kids to be active in the learning process.




Do hours roll over from week to week?


The hours do not roll over from week to week. If you purchase a 10-hour package, those hours will need to be “booked” within seven days. Meaning, your child does not need to take all 10 classes that week, but those hours do need to be added to your schedule within that week.





COST AND MATERIALS:

Why are you only offering single classes, as opposed to six- or eight-week courses?


Right now, most of the families we have spoken to might have school restart in May or June. Therefore, an eight-week course that was in the middle of the day would not work long-term. For now, we are offering the single classes to help parents. We will be adding the six- to eight-week courses as the demand grows.




What if I want to cancel my packages?


Well, hope you don’t go and continue to enjoy your packages on a weekly basis. That being said, if you do need to cancel, please email contact@flexone.live 24 hours before your package is set to renew and our customer support team will handle it.




Do I need to get materials?


The majority of our materials will be either printable (we will send them ahead of time) or items that you will easily find in your house already. That being said, for some of our music classes an instrument is needed, and that is made clear before you sign up.




Are there scholarships available?


A core principle of the Flex Academies partnership is that all enrichment programming should be open to all students and cost should not be a deterrent. In fact, 100 percent of the students who have requested scholarships have been awarded one to a Flex Academies activity. Scholarships are available both through Flex Academies. All requests are always kept confidential.




I heard on the news about a discount for first responders. I am a first responder on the front lines of COVID-19, can you help my family?


It would be our honor. Please email contact@flexone.live and we will send you a code for a special discount for your family. And, thank you for helping keep all of our families safe.




Are we able to tip our instructors and how?


Absolutely! We will present our instructors PayPal and Vemo accounts at the beginning and end of each session. Given the state of the economy and lost jobs, our goal is to ensure our providers and their instructors are compensated as well as possible for their important job.




There are free alternatives online. Why should I pay for Flex Academies ONE?


You’re right, there are many free online classes available to your family. You can put kids in front of a screen to binge watch something for hours on end. But that’s watching, not participating, at a time when you want your kids to be active in the learning process.




Do hours roll over from week to week?


The hours do not roll over from week to week. If you purchase a 10-hour package, those hours will need to be “booked” within seven days. Meaning, your child does not need to take all 10 classes that week, but those hours do need to be added to your schedule within that week.